We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By using our services, staying at our Hotel, or interacting with us, you agree to the practices described in this Privacy Policy.
The data controller responsible for processing your personal data:
Hotel TwentySix
Address: Norra Vallgatan 74, 211 22 Malmö, Sweden
Phone: +46 10-7622926
Email: reservations@twentysix.com
We collect the following types of personal data from our guests and website users:
• Identification Information: Name, date of birth, passport/ID number.
• Contact Information: Email address, phone number, postal address.
• Booking Information: Reservation details, payment information, special requests, and any preferences you provide.
• Stay Information: Room preferences, stay history, feedback, and any other interactions with us during your stay.
• Online Data: IP address, browser type, operating system, referring website, and online behavior through our website or Wi-Fi.
• Sensitive Information: Special requests (e.g., dietary needs, accessibility requirements) that may reveal health-related data, only collected with your explicit consent.
We collect personal data in the following ways:
• Directly from You: When you make a reservation, check-in, communicate with us, or use our services.
• Through Our Website: Via cookies, online forms, and other digital tools when you visit our website.
• Third Parties: From authorized booking platforms, travel agencies, or other partners.
We use your personal data for the following purposes:
• To process and manage your bookings, check-ins, and payments.
• To deliver the services you request, including accommodation, dining, and special arrangements.
To analyze your preferences and feedback to enhance your experience.
To tailor our communications and offers to better suit your needs.
To fulfill our legal and regulatory requirements, including record-keeping and reporting.
To cooperate with law enforcement, regulatory bodies, or as required by law.
To send you marketing communications, newsletters, and special offers, where you have given your consent.
To personalize marketing content based on your preferences and behavior.
We process your personal data based on the following legal grounds:
• Contractual Necessity: Processing is necessary to fulfill our contract with you, such as managing your booking.
• Legal Obligation: Processing is required to comply with applicable laws and regulations.
• Legitimate Interests: Processing is based on our legitimate interests, such as improving our services and ensuring security, provided your rights do not override these interests.
• Consent: Processing is based on your consent for specific purposes, such as marketing communications. You may withdraw your consent at any time.
We may share your personal data with:
• Service Providers: Third-party companies that assist us in delivering our services, such as payment processors, IT service providers, and marketing agencies. These providers are contractually bound to protect your data and use it only for the agreed-upon purposes.
• Legal Authorities: Government bodies, regulators, or law enforcement agencies when required by law or to protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period depends on the type of data and the legal or operational reasons for holding it. Once your data is no longer needed, we will securely delete or anonymize it.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption, secure storage systems, access controls, and regular security assessments.
You have the right to request access to the personal data we hold about you, including receiving a copy of your data.
You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent.
You have the right to request the restriction of processing your personal data under certain circumstances, such as when you contest the accuracy of the data or object to processing.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller.
You have the right to object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.
Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen).
We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings. For more details, please refer to our [Cookie Policy](link to the cookie policy).
As we operate internationally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any such transfers are subject to appropriate safeguards, such as the use of standard contractual clauses approved by the European Commission.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and where appropriate, notified to you by email. Your continued use of our services after any updates constitutes your acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact Hotel TwentySix:
Address: Norra Vallgatan 74, 211 22 Malmö, Sweden
Phone: +46 10-7622926
Email: reservations@twentysix.com