Terms and Conditions

Hotel TwentySix, Sweden

1.Introduction

Welcome to Hotel TwentySix. By making a reservation or staying at our Hotel, you agree to abide by these Terms and Conditions. This agreement applies to all guests, including those booking through third-party platforms. The Hotel reserves the right to modify these Terms and Conditions at any time, and any changes will be effective immediately upon posting on our website.

2.Reservations and Booking

2.1Booking Process

Reservations can be made directly through our website, by phone, or through authorized third-party booking platforms. A valid credit card is required to secure your reservation. For certain promotions or special rates, full payment may be required at the time of booking. The Hotel reserves the right to pre-authorize credit cards prior to arrival.

2.2Confirmation

Upon booking, you will receive a confirmation email detailing your reservation. It is your responsibility to verify the accuracy of this information.

• If you do not receive a confirmation email within 24 hours, please contact us immediately.

3.Cancellation and Refund Policy

3.1Standard Cancellation Policy

Cancellations made up to seven (7) days before the scheduled arrival date will incur no charge, and any prepayments will be refunded.

For cancellations made within 1-6 days prior to the arrival date, a cancellation fee equivalent to 50% of the stay will apply.

3.2Non-Refundable Rates

Bookings made under non-refundable rates are not eligible for cancellation or refund. In case of a no-show or cancellation, the full amount will be charged.

3.3Early Departure

If you decide to shorten your stay after check-in, a fee equal to one night's stay may be charged.

4.Check-In and Check-Out

4.1Check-In

Check-in time is from 3:00 PM. Early check-in is subject to availability and may incur an additional fee. A valid government-issued ID and the credit card used for booking must be presented upon check-in.

4.2Check-Out

Check-out time is by 11:00 AM. Late check-out may be available upon request and subject to availability. A fee may apply.

4.3Early Check-Out

In case of early check-out, guests may be charged for the full length of the stay depending on the rate plan and booking conditions.

5.Hotel Policies

5.1Smoking Policy

Hotel TwentySix is a non-smoking property. Smoking in guest rooms or public areas is strictly prohibited. A cleaning fee of SEK 2,500 will be charged per event for every violation.

5.2Pet Policy

Pets are not allowed on the premises, except for service animals. Guests with service animals must notify the Hotel in advance.

5.3Noise Policy

To ensure a peaceful environment for all guests, quiet hours are observed from 10:00 PM to 8:00 AM. Excessive noise or disturbances may result in eviction without a refund.

5.4Damage to Property

Guests are responsible for any damage to the Hotel property caused by themselves, their guests, or any individuals for whom they are responsible. The Hotel reserves the right to charge the guest’s credit card for any damages incurred.

6.Payment Terms

6.1Accepted Payment Methods

The Hotel accepts major credit cards (Visa, MasterCard, American Express) and cash in SEK. We do not accept personal checks.

Payments for all room charges and incidentals must be settled at the time of check-out unless previously arranged.

6.2Taxes and Fees

All room rates are subject to 12% VAT. The total amount payable will be clearly stated at the time of booking.

7.Liability

7.1Guest Belongings

The Hotel is not responsible for the loss, theft, or damage of personal belongings. Safety deposit boxes are available in guest rooms, and guests are encouraged to store valuables securely.

7.2Limitation of Liability

To the extent permitted by law, the Hotel will not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, personal injury, or property damage arising from the use of the Hotel’s services or facilities.

8.Privacy Policy

8.1Personal Information

The Hotel collects and uses personal information provided by guests for the purposes of processing reservations, providing services, and improving the guest experience. Personal information will be handled in accordance with Swedish data protection laws (e.g., GDPR). See full privacy policy.

8.2Third-Party Services

The Hotel may share guest information with third-party service providers who assist in the operation of the Hotel. These providers are bound by confidentiality agreements and are prohibited from using guest information for any purpose other than providing services on behalf of the Hotel.

9.Governing Law

These Terms and Conditions are governed by the laws of Sweden. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the Swedish courts.

10.Contact Information

For any questions regarding these Terms and Conditions, please contact Hotel TwentySix:

Address: Norra Vallgatan 74, 211 22 Malmö, Sweden

Phone: +46 10-7622926

Email: reservations@twentysix.com